Parts Shipping/Receiving Clerk

About the role

The Retail Parts Counter/Shipping Receiving associate is responsible for assisting customers in purchasing automotive parts and accessories. This position requires strong product knowledge, attention to detail, and a commitment to delivering excellent customer service in a fast-paced dealership environment.

Responsibilities

• Greet retail customers promptly and professionally at the parts counter.
• Assist customers in identifying correct parts using catalogs, systems, or VIN decoding tools.
• Accurately pull, price, and invoice parts for retail customers.
• Maintain and restock display areas and front counter merchandise.
• Answer phone calls and respond to online parts inquiries.
• Process special orders and follow up on back-ordered items.
• Assist in maintaining inventory accuracy through cycle counts and stock checks.
• Stay current on new products, technical bulletins, and manufacturer promotions.
• Receives goods and verifies the quality and count of all items unloaded from trucks and trailers; checks against suppliers count and immediately reports discrepancies to carriers, supervisor, per company policy.
• Verifies and records all items loaded for shipments.
• Maintains database of shipment data to ensure that customer orders are updated and that appropriate billing documents are provided to accounting or other associated departments as required.
• Notifies supervisor of major discrepancies, over-shipments, or substitutions.
• Completes information on damage claims for in-transit damage.
• Transports materials on shipping dock with a hand truck or other vehicle as needed.
• Loads trucks using a forklift.
• Performs other clerical duties.

Qualifications

• High school diploma or equivalent preferred.
• State motor vehicle operators permit for operation of forklift highly preferred.
• Prior automotive parts experience preferred, especially in a dealership or retail setting.
• Familiarity with parts lookup systems (e.g. Dealertrack, or manufacturer-specific systems).
• Excellent communication and customer service skills.
• Valid driver’s license and clean driving record.

Requirements

• Must be able to traverse distribution warehouse and access a variety of storage spaces and shelving units by stretching, squatting, and reaching.
• Must be able to work in a variety of weather conditions and temperatures in the warehouse and on the loading dock.
• Ability to lift up to 50 lbs and stand for extended periods.

Skills

• Ability to accurately sort, count, and verify items received.
• Basic understanding of railway, dock, and warehouse procedures.
• Good organizational skills and attention to detail.
• Proficient with Microsoft Office Suite and/or inventory software to maintain records, input data, and create reports.

Pay

$40,000-$50,000/Year