Parts & Service Associate

About the role

Advanced Blending Solutions LLC of Wallace, MI is looking to hire a full-time Parts and Service Associate to join our customer support team.

Responsibilities

• Serve customers by providing information and answering questions about ABS' products and services.
• Create spare parts lists for customers.
• Process customer orders.
• Answer/route phone calls.
• Monitor open orders and contact existing and prospective customers to communicate features, benefits, and technical aspects of our products.
• Work closely with other ABS departments such as project management, shipping & receiving, and field service to coordinate and provide the best experience for our customers.

Qualifications

• Independent self-starter, possessing a combination of energy, motivation, enthusiasm and persistence.
• Customer centered and detail oriented; exceptional phone, computer, and customer service skills.
• Ability to prioritize and coordinate multiple projects/tasks simultaneously, processing time sensitive information from multiple sources, makes decisions and effectively communicates the required actions.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to maintain accuracy.
• Proficient computer skills; CRM/database/Microsoft office suite and on-line communications.
• Use of logic and reasoning in daily decision making and problem solving.
• Two years of work experience in service, parts, or customer support preferred.

Pay and Benefits

• Starting pay for this customer support position is $21.25, possibly more dependent on relevant experience.
• We offer a comprehensive benefits package including health, dental, vision, life, disability, 9 paid holidays, paid time off (PTO - combined sick, vacation, and personal time) available in the 1st year, and a 401(k) plan with 50% match.

Work Schedule

The typical schedule for this full-time position is Monday - Thursday from 6 am to 3:30 pm and a half day on Friday with weekends free!

Are you ready to join our team?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this Parts and Service Associate position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Learn more about ABS.