Parts & Service Advisor - Village Powersports

About the role

The Parts and Service Advisor at Village Powersports is the primary contact for customers requiring maintenance, repairs, or parts. This role involves scheduling service appointments, providing estimates, coordinating with technicians, and assisting with parts sales.

Responsibilities

• Greet customers and assess service or parts needs
• Schedule appointments and provide accurate estimates for repairs or parts
• Communicate customer concerns to technicians clearly and accurately
• Track repair progress and keep customers informed throughout the process
• Assist customers in identifying and ordering the correct parts
• Maintain up-to-date knowledge of parts inventory and pricing
• Prepare service and parts invoices accurately
• Process payments and review charges with customers
• Provide guidance on maintenance schedules and aftermarket options
• Address and resolve any customer concerns or complaints professionally
• Maintain service records, work orders, and parts logs
• Ensure compliance with warranty and manufacturer policies
• Support overall dealership goals and service department objectives

Qualifications

• High School Diploma or equivalent
• 2-4 years of Service Advisor experience in a powersports / automotive dealership environment
• Proven success exceeding industry standards for profitability and CSIs
• Strong computer skills, including proficiency in inventory management software, ERP systems, warehouse management systems (WMS), and Microsoft Office Suite (especially Excel)
• Previous working knowledge of Lightspeed preferred
• Excellent work history
• Excellent written and verbal communication skills
• Valid Florida driver license and clean driving record

Benefits

• Group Benefits eligibility for full-time associates is 1st of month after 60 days.
• The plan includes:
• Medical
• Health Savings Account
• Telehealth
• Dental
• Vision
• Basic Group Life and AD&D – Employer Provided
• Voluntary Life Insurance – Employee / Spouse / Child(ren)
• Short Term Disability
• Accident/Critical Illness
• 401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years
• Wait, there’s more!
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Associate Discounts on Vehicle Purchases, Parts, and Service