Parts Sales Representative -Inside

Assist customers in finding the appropriate parts for their truck both in person and on the telephone. Work with customers, mechanics, and peers to find accessories and order parts for repairs, enhancements, or overall vehicle needs. Assist in stocking and organizing the showroom floor as necessary.

Responsibilities

• Maintain customer goodwill by greeting and acknowledging all customers, offering assistance.
• Answer the telephone within 3 rings with the proper greeting and offer to assist the customer.
• Suggest additional products and/or services to repair problems and meet customer needs.
• Follow prescribed cash, credit, and check processing procedures when working the parts counter.
• Process cores and warranties.
• Follow up on shortages and expedite by reporting to the Parts Manager.
• Be knowledgeable in product merchandising.
• Attend training as prescribed by management to maintain job proficiency.
• Provide service technicians with parts as required.
• Maintain the retail sales floor and displays to meet or exceed dealership standards.
• Perform other tasks as assigned by the Parts Manager.

Requirements

• Strong customer service and communication skills.
• Ability to research and process orders efficiently.
• Computer proficiency in order processing.
• Analytical skills: Uses intuition and experience to complement data; designs workflows and procedures.
• Change Management: Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance.
• Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments.
• Delegation: Delegates work assignments; matches responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
• Leadership: Inspires and motivates others to perform well; effectively influences actions and opinions of others; inspires respect and trust; mobilizes others to fulfill the vision.
• Project Management: Coordinates projects; communicates changes and progress; manages project team activities.
• Problem Solving: Develops alternative solutions; uses reason even when dealing with emotional topics.
• Reasoning Ability: Solves practical problems and deals with a variety of concrete variables in situations where only limited standardization exists. Interprets a variety of instructions furnished in written, oral, diagram, or schedule form.
• Technical Skills: Pursues training and development opportunities.

Skills

• Personal Accountability: Being answerable for personal actions.
• Problem Solving: Defining, analyzing, and diagnosing key components of a problem to formulate a solution.
• Flexibility: Readily modifying, responding, and adapting to change with minimal resistance.
• Teamwork: Cooperating with others to meet objectives.
• Diplomacy: Effectively and tactfully handling difficult or sensitive issues.
• Customer Focus: Anticipating, meeting, and/or exceeding customer needs, wants, and expectations.
• Interpersonal Skills: Effectively communicating, building rapport, and relating well to all kinds of people.

Behaviors

• Interaction: Frequent communication and engagement with others.
• People-Oriented: Building rapport with a wide range of individuals.
• Customer-Oriented: Identifying and fulfilling customer expectations.
• Versatile: Adapting to various situations with ease.
• Frequent Change: Rapid shifts between tasks.
• Urgency: Decisiveness, quick response, and fast action.
• Persistence: Finishing tasks despite challenges or resistance.
• Following Policy: Adhering to rules, regulations, or existing methods.
• Consistent: Predictable performance in repetitive situations.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical requirements commonly associated with an individual working in a heavy-duty truck repair shop.

Benefits

• Individual, spouse, and family coverage for health, dental, and vision insurance.
• Supplemental products like short-term and long-term disability.
• 401(k) program with a company match.
• Retirement planning assistance, financial guidance, and education.
• Paid time off including holidays and personal time; vacation based on length of service.
• Life insurance, critical illness, and other products.
• Bereavement and Employee Assistance Program.
• Mental health resources readily accessible and without stigma.
• Paid training and tools assistance to do the job right.

About Palmer Trucks

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky, and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of 700 individuals.

With more than two million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward—24 hours a day, 7 days a week. We maintain a commitment to forming authentic and valuable connections through fulfilling the industry’s unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value—personalized for you. Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners.

The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year-after-year and are what have kept us—On the Road Since 1965.

Schedule

The individual may be required to work varied shifts, including evenings, weekends, or extended hours based on the needs of the business.