Parts Sales Representative -Inside

Primary function: assist customers—both in-person and by telephone—in locating the correct parts for heavy-duty trucks, collaborating with customers, mechanics, and peers to identify accessories, place orders, and support vehicle repairs, enhancements, or general needs. Assist in stocking and organizing the showroom floor as needed.

Responsibilities

• Maintain customer goodwill by greeting and acknowledging every customer; offer assistance.
• Answer the telephone within three rings using the proper greeting and offer to assist the caller.
• Suggest additional products or services that address the customer’s repair needs.
• Follow dealership procedures for cash, credit, and check transactions at the parts counter.
• Process core returns and warranty claims.
• Follow up on order shortages and expedite resolution with the Parts Manager.
• Stay knowledgeable about product merchandising.
• Attend training as directed by management to maintain job proficiency.
• Provide service technicians with required parts.
• Maintain the retail sales floor and displays to meet or exceed dealership standards.
• Perform other tasks assigned by the Parts Manager.

Requirements

• Strong customer service and communication skills.
• Ability to research and process orders efficiently.
• Computer proficiency in order-processing systems.

Business Skills

• Personal Accountability – being answerable for personal actions.
• Problem Solving – defining, analyzing, and diagnosing problems to formulate solutions.
• Flexibility – readily modifying and adapting to change with minimal resistance.
• Teamwork – cooperating with others to meet objectives.
• Diplomacy – effectively and tactfully handling difficult or sensitive issues.
• Customer Focus – anticipating, meeting, and exceeding customer needs, wants, and expectations.
• Interpersonal Skills – effectively communicating, building rapport, and relating well to all kinds of people.

Behaviors

• Interaction – frequent communication and engagement with others.
• People-Oriented – building rapport with a wide range of individuals.
• Customer-Oriented – identifying and fulfilling customer expectations.
• Versatile – adapting to various situations with ease.
• Frequent Change – rapid shifts between tasks.
• Urgency – decisiveness, quick response, and fast action.
• Persistence – finishing tasks despite challenges or resistance.
• Following Policy – adhering to rules, regulations, or existing methods.
• Consistent – predictable performance in repetitive situations.

Competencies

• Analytical – uses intuition and experience to complement data; designs workflows and procedures.
• Change Management – develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance.
• Communication – speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Customer Service – manages difficult or emotional customer situations; responds promptly to customer needs; solicits feedback to improve service; meets commitments.
• Delegation – delegates work assignments; matches responsibility to the person; gives authority to work independently; sets expectations and monitors progress; provides recognition for results.
• Leadership – inspires and motivates others; effectively influences actions and opinions; inspires respect and trust; mobilizes others to fulfill the vision.
• Project Management – coordinates projects; communicates changes and progress; manages project team activities.
• Problem Solving – develops alternative solutions; uses reason even when dealing with emotional topics.
• Reasoning Ability – solves practical problems and deals with concrete variables in situations with limited standardization; interprets instructions in written, oral, diagram, or schedule form.
• Technical Skills – pursues training and development opportunities.

Physical Requirements

The physical demands described are representative of those that must be met to successfully perform the essential functions of this job, including activities commonly associated with a heavy-duty truck repair shop.

Benefits

• Health and Wellness
  • Medical, dental, and vision insurance for individual, spouse, and family coverage.
  • Supplemental products such as short-term and long-term disability.
• Financial Stability and Retirement Preparedness
  • 401(k) program with company match.
  • Retirement planning assistance.
  • Financial guidance and education.
• Paid Time Off
  • Paid holidays and personal time for full-time employees.
  • Vacation based on length of service.
• Resources for Major Life Challenges
  • Life insurance, critical illness, and other products.
  • Bereavement and employee assistance program.
  • Mental health resources readily accessible without stigma.
• Paid training and tools assistance to perform the job effectively.

About Palmer Trucks

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky, and Illinois. As a family-owned business with over 55 years of history, Palmer Trucks employs 700 individuals dedicated to keeping the trucking industry moving 24/7. We prioritize authentic, time-sensitive connections and provide high-quality, personalized products and services. Our core values foster long-term relationships, ensuring customers return year after year. Palmer Trucks has been On the Road Since 1965.

This position is available for an immediate start and allows for proper notice to current employers. All contacts and applications are kept confidential.