Parts Sales Representative - Columbia/Okura

Summary

Serves our customer by providing technical phone support, processing part orders, and resolving customer issues. Leads parts sales and support activities for all Columbia/Okura service part business.

Essential Duties And Responsibilities

• Establishes and maintains selling prices by monitoring costs, competition, and supply and demand.
• Prepares parts orders by answering incoming calls, providing technical advice, preparing quotes, verifying that product specifications are correct, and working with engineering to clearly document the specifications/scope of the order.
• Generates spare parts bills of materials and facilitates returned material transactions as necessary.
• Resolves product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting the correction or adjustment, and following up to ensure resolution.
• Maintains customer records by utilizing Customer Relationship Management (CRM) (Sugar) database and updating account information.
• Communicates changes to accounting and others as needed.
• Prepares and analyzes part order trend reports to understand customer ordering patterns and/or to provide feedback to management and engineering regarding potential design issues.
• Maintains favorable customer relations by educating customers regarding our systems and providing 24/7 phone support (on a rotational schedule).
• Clearly reviews expectations in regard to payment terms, finance charges, hourly rates, warranty policy, RMA policy, and notifying customer of pending credit related problems that may impede service.

Qualifications

• Knowledge- Software Microsoft Office Suite (Word, Excel, PPt, Outlook)ERP (InforM3 preferred)Vault preferredCRM (Sugar preferred)
• Skills Written and Oral CommunicationMulti-tasking skillsInterpersonal CommunicationAnalyticalComputer/TechnicalClerical/Secretarial
• Abilities Ability to provide a respectful work environment for othersAbility to work well with others in a team atmosphere.Strong customer service
• Education And/or Experience: High School Diploma or GED requiredTwo years industry experienceAssociates Degree preferred

Benefits

• 401(k)401(k) matchingDental insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid time offProfessional development assistanceReferral programTuition reimbursementVision insurance

Equal Opportunity Employer

Columbia Machine offers a full benefits package including medical, dental, vision, prescription drug, life insurance, flexible spending accounts, short and long term disability, 401(k), incentive compensation, paid holidays, paid time off, and tuition reimbursement.