Parts Sales Representative

About the Role

Assist customers by accepting parts orders and processing them in the most expedient, efficient manner while maintaining good customer relations and intra-company cooperation.

Responsibilities

• Acknowledge customers and set an example of professional customer relations.
• Write Parts Sales Orders (PSO) and process open account parts orders using the customer account list.
• Receive and confirm mail-in purchase orders, and provide oral and written quotations to customers.
• Accept credit returns from customers and handle after-hours parts calls.
• Build hoses for customers as needed.
• Work safely at all times, adhering to all applicable safety policies and company procedures.
• Assist Parts and Service Sales Representatives with parts-related questions or problems and provide sales leads.
• Perform departmental duties, including locating and pricing PSOs, picking, packing, back-ordering, receiving, and shipping parts orders.
• Operate Parts Will Call, accept Service Department orders, and use the computer terminal.
• Process cash sales and promote corporate values.
• Maintain a working knowledge of Parts Department functions and Caterpillar/Allied reference sources.

Requirements

• Interpersonal skills sufficient to assist customers and employees professionally.
• Ability to develop knowledge of Caterpillar and/or Allied reference sources, parts, and customer operations.
• Sales techniques to recommend additional parts as needed.
• Knowledge of Caterpillar parts, customer transportation methods, and Parts Department procedures.
• Proficiency in using DBS, SIS, Antares, and other relevant computer programs.
• Mathematical skills for calculating discounts, taxes, and parts quotes.
• Ability to maintain consistent attendance.
• Proof of high school diploma or General Education Degree (GED).
• Prior experience in Parts, materials, or a similar industry preferred.
• Must be able to communicate (speak, read, comprehend, write) in English.

Physical Demands

• Regularly required to sit, use hands, talk, or hear.
• Frequently required to stand, walk, reach with hands and arms, climb or balance, stoop, and kneel.
• Regularly lift and/or move up to 25 pounds and occasionally up to 60 pounds.
• Specific vision abilities required include close vision.

This position is designated as a "Safety-Sensitive Position," including tasks that could affect the safety or health of the employee or others.

Work Environment

• Occasionally exposed to moving mechanical parts, high or precarious places, and outside weather conditions.
• Occasionally exposed to wet/humid conditions, extreme cold, and extreme heat.
• Noise level in the work environment is usually moderate.