Parts Sales Representative

About the role

As a Parts Sales Representative at Lenco Armored Vehicles, you will support customers throughout the parts sales process, from identifying the correct components and preparing quotations to coordinating orders, shipments, returns, and follow-up. You will serve as a key link between customers and internal teams, translating customer needs into accurate parts requirements and ensuring each request moves efficiently from inquiry through delivery.

Responsibilities

• Respond to parts and accessory inquiries by phone and email while providing prompt, professional customer support.
• Identify the correct parts using vehicle configuration, bills of material, catalogs, and other resources.
• Create and maintain quotations, orders, and related documentation while verifying part numbers, quantities, pricing, and shipping details.
• Coordinate with Purchasing, Production, Shipping, Finance, and other departments to fulfill customer requirements.
• Provide proactive order-status updates and follow returns, backorders, and customer concerns through resolution.
• Maintain accurate customer and order records within ERP software.
• Develop spare parts lists, service packages, and customer-specific parts packages to maintain vehicles both within and outside the U.S.

Requirements

• Experience in parts sales, customer service, inside sales, order management, inventory control.
• A strong background in automotive, heavy-vehicle, fleet, manufacturing, industrial, or specialty-vehicle environment is preferred.
• Ability to research parts and interpret bills of materials, technical documents and vehicle records.
• Strong computer skills with experience using business, inventory, order-management, and customer-support software with attention to detail.
• Knowledge of occupational hazards, safety rules, and technical documentation compliance.
• Ability to maintain professional working relationships with a diverse global customer base.
• Maintain organization across multiple priorities, meet deadlines, collaborate across departments, and follow customer needs through completion.

Why Work at Lenco

• Stable, full-time career with a globally recognized manufacturer
• Purpose-driven products that protect first responders and military personnel
• Modern facility with investment in new manufacturing technology
• Competitive salary and comprehensive benefits package