Parts Sales Representative

General Purpose

The Parts Sales Representative is responsible for the daily selling and stocking of parts and for providing excellent customer service to AVE-PLP customers and service technicians. The Parts Sales Representative Reports to the Parts Manager and is non-exempt.

Essential Functions

• Sells parts to AVE-PLP customers at the store and at customer locations.
• Maintains a good rapport with AVE-PLP customers and service technicians.
• Maintains an accurate and effective inventory control system.
• Aids in keeping the parts department clean and orderly.
• Records all sales and/or counter transactions.
• Supplies service technicians with parts as required.
• Aids the Parts Manager with merchandising displays.
• Verifies receiving shipments.
• Follows up on shortages and reports the shortages to Parts Manager for expediting.

Qualifications

• Knowledge of parts merchandising and associated selling techniques.
• Knowledge of financial management as it pertains to the Parts Department.
• Ability to maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Ability to communicate effectively with customers, employees, and peers in person, on the phone, and in writing.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.

Education and Experience

• A High School Diploma or General Education Diploma (GED) equivalent is required.
• One year of customer service experience is preferred.
• Previous merchandising and parts sales experience is preferred.

Additional Requirements/Licenses/Certifications

• Must have reliable transportation.
• Must have a valid driver’s license.
• Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.
• Forklift license preferred or ability to obtain one.

Working Environment

• Occasional outdoor work in extreme weather conditions (hot/cold).
• Walking on uneven terrain.
• Occasional exposure to insects.
• Occasional exposure to moving mechanical parts; fumes or airborne particles and vibration.
• Occasional exposure to noise levels in the work environment.
• Occasional exposure to confined spaces.
• Occasional exposure to manual dexterity required to complete work tasks through safe and proper operation of power and hand tools, and motor vehicles.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• Moderate physical work involving lifting, pushing, or pulling of objects up to 50 pounds frequently and 75 pounds occasionally.