Parts Sales & Product Support

Palmer Johnson is a leading provider of powertrain and engine solutions serving the off-highway market, including OEMs and end users. We specialize in the distribution, service, and remanufacturing of heavy-duty drivetrain components and industrial engines. As an authorized distributor for brands such as Twin Disc, ZF, Dana Spicer, Deutz, Hatz, JCB and more, we help customers maximize uptime through reliable products, technical expertise, and responsive support. With more than 45 years of experience, we believe our people are our greatest asset and are committed to creating an environment that supports growth and success.

About the Role

As a Parts Sales & Product Support specialist, you’ll be the key player in helping our customers—both new and existing—navigate our comprehensive product lines, from their initial inquiry all the way through to delivery. Using our cutting-edge systems, you’ll provide fast, accurate, and top-tier customer service while enjoying the variety of working in a fast-paced environment. Your role will involve engaging with customers from around the world, helping them solve problems, and driving sales growth—all while collaborating with a fantastic team. This position is based in Sun Prairie, WI, with the flexibility to work remotely from a home office.

Responsibilities

• Support Drivetrain and Engine customers by providing product expertise and sales assistance.
• Engage with customers globally to address inquiries, solve problems, and ensure smooth transactions from inquiry to delivery.
• Utilize company systems to deliver fast, accurate, and high-quality customer service.
• Collaborate with internal teams to drive sales growth and customer satisfaction.

Requirements

• Experience in the off-highway industry (including hydraulics, engine, and/or off-highway equipment).
• Associate or bachelor’s degree in Business, Sales, or Marketing (preferred but not required).
• Experience in customer service, account management, or similar roles.
• Strong problem-solving skills and critical thinking ability to deliver outstanding solutions for customers.
• Sales-driven mindset with a goal-oriented approach.
• Professionalism in all forms of communication (email, phone, and in-person).
• Tech-savvy with the ability to quickly learn new systems and work across multiple platforms.
• Ability to multitask, work with a sense of urgency, and operate as a self-starter.
• Positive attitude and ability to thrive in a high-energy, fun work environment.

Benefits

• Competitive compensation and performance-based incentives.
• No nights or weekends; schedule is Monday through Friday, 8 AM - 5 PM CT.
• Fun, flexible work culture that values work-life balance.
• Exceptional benefits including 401(k), health insurance, dental, vision, life insurance, disability coverage, wellness programs, and paid time off (including 8 paid holidays).