Parts Sales Counterperson II

About the role

PAPE’ MATERIAL HANDLING, INC. – YAKIMA, WA PARTS SALES COUNTERPERSON II: Do you love working in a positive, high-energy environment? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we would love to hear from you! Pape’ Material Handling, a premier capital equipment dealer in the West, is looking for an experienced, motivated, and customer-oriented Parts Sales Counterperson II to join our team. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family. Make a difference. Grow your career. Join the Pape’ Team!

Responsibilities

• Serve as the go-to parts expert for customers looking to maintain and repair their equipment, both face-to-face at the counter and over the phone.
• Actively engage with customers to identify their needs and provide recommendations, including identifying complex or uncommon parts.
• Use product literature, specialized software systems, and expert knowledge of parts and equipment to offer timely and accurate solutions.
• Translate technical details into actionable parts support to build lasting client relationships.
• Maintain accurate inventory through regular cycle counts, receiving and processing incoming orders, and restocking customer inventory as needed.
• Accurately enter and maintain environmental data in spreadsheets.
• Assist with other parts, inventory, and operational tasks as needed to support the team and ensure an efficient workflow.

Requirements

• 3 or more years of parts counter experience or applicable mechanical/service experience.
• Advanced knowledge of parts inventory.
• Forklift experience preferred but not required.
• Self-motivation and assertive drive.
• Ability to perform at a high level in a fast-paced and team-oriented environment.
• Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.
• Positive attitude, attention to detail, and commitment to finding the best solutions.

Benefits

• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans: 80 hours of vacation per year (first year prorated for new hires based on start date); vacation tiers increase with seniority
• Sick Leave: 1 hour of sick leave for every 40 hours worked
• Paid Holidays: 7 paid holidays each year
• Advancement opportunities: dynamic, growth‑oriented organization focused on promoting from within
• Stability and reputation: family‑owned, fourth‑generation company with over 160 locations, over 4,000 members, and 85+ years of experience; known for stability, honesty, and integrity
• Equipment: largest equipment inventory in the West and an unparalleled parts inventory
• Employee impact: open‑door policy where your voice will be heard and your opinions matter
• Training: provided training and mentoring to prepare you for the role and continued learning to grow your skills
• Drug‑free workplace: requires candidates to successfully pass a pre‑employment drug test

Pay

Compensation: $20.40‑31.58 per hour (depending on experience). Competitive pay based on your skills, training, and experience level.