Parts Sales Counterperson

Pape’ Kenworth, a premier capital equipment dealer in the West, is looking for a motivated and customer-oriented Parts Sales Counterperson I to join our team in Federal Way, WA. We invest in your growth through robust training programs and continuous support, offering competitive compensation, exceptional benefits, and a strong work-life balance.

About the role

As a Parts Sales Counterperson I, you will be the go-to parts expert for customers maintaining and repairing class 7 & 8 diesel trucks. You’ll engage with customers face-to-face or over the phone to identify their needs, provide recommendations, and ensure they receive the right parts promptly. Using product literature, specialized software, and your growing knowledge of parts and diesel trucks, you’ll offer accurate solutions and build lasting customer relationships.

Responsibilities

• Actively engage with customers to identify their parts needs and provide recommendations.
• Use product literature, specialized software, and technical knowledge to offer timely and accurate parts solutions.
• Communicate effectively with customers by telephone and in person to sell parts and services.
• Build trust and lasting relationships with clients through exceptional customer service.

Requirements

• Verifiable parts counter experience or applicable mechanical/service experience.
• Basic knowledge of parts inventory.
• Self-motivation and assertive drive.
• Ability to perform at a high level in a fast-paced, team-oriented environment.
• Above-average organizational skills.

Schedule

Monday – Friday, 12:30 PM – 9:00 PM, with some Saturdays.

Pay

$21.19–$31/hour (depending on experience).

Benefits

• 401(k) & Roth 401(k) Retirement Plans with Company Match.
• Medical, Dental, Vision, and Prescription Insurance.
• Flexible Spending Accounts (Flex Plans).
• Life Insurance; Short- and Long-Term Disability Insurance.
• Employee Assistance Program.
• Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave, and Paid Holidays (80 hours of vacation in the first year, prorated for new hires; 1 hour of sick leave for every 40 hours worked; 7 paid holidays annually).
• Advancement opportunities with a focus on promoting from within.
• Stability and reputation as a family-owned, fourth-generation company with over 160 locations and 85+ years of experience.
• Access to the largest equipment and parts inventory in the West.
• Open-door policy where your voice is heard and opinions matter.
• Training and mentoring to prepare you for your role and continued skill development.