Parts Sales Counterperson II

About the role

PAPE’ MACHINERY, INC. - CONSTRUCTION & FORESTRY DIVISION - KENT, WA Parts Sales Counterperson II Do you love working in a positive, high-energy environment? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we would love to hear from you! Pape’ Machinery, Inc., a premier capital equipment dealer in the West, is looking for an experienced, motivated, and customer-oriented Parts Sales Counterperson II to join our team. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance—all designed to support you and your family. Make a difference. Grow your career. Join the Pape’ Team!

Responsibilities

In the Parts Sales Counterperson II role, you will be the go-to parts expert for customers looking to maintain and repair their equipment. Whether it's face-to-face at the counter or over the phone, you will play a vital role in ensuring our customers get the right parts—when they need them most. Your day-to-day will involve actively engaging with customers to identify their needs and providing recommendations, including identifying complex or uncommon parts. You will use a combination of product literature, specialized software systems, and your own expert knowledge of parts and equipment to offer timely and accurate solutions. Your ability to translate technical details into actionable parts support will set you apart and create lasting relationships with the clients we serve. This role isn’t just about moving parts—it’s about building trust. We’re looking for someone who values customer service and is eager to become a reliable partner to our clients. Your positive attitude, attention to detail, and commitment to finding the best solutions will be key to your success. In return, we offer an environment where your contributions are recognized, your growth is supported, and your dedication is rewarded.

Requirements

• 3 or more years of parts counter experience or applicable mechanical/service experience
• Advanced knowledge of parts inventory
• Self-motivation and assertive drive
• Ability to perform at a high level in a fast-paced and team-oriented environment
• Ability to communicate effectively with customers by telephone and in person to sell company