Parts Sales Assoc - Wholesale

About the role

The Wholesale Parts Inside Sales Representative (ISR) is responsible for driving wholesale parts gross generation across multiple OEM brands and dealership locations through proactive sales engagement, order processing, and account management. This role serves as the primary inside sales contact for wholesale customers including collision centers, independent repair facilities, and MSO partners.

Responsibilities

• Manage wholesale parts sales through phone, email, and digital ordering platforms including OPS, OEC, CCC, and Parts Trader.
• Proactively identify cross-selling opportunities across multiple OEM brands and dealership inventories to maximize order capture and improve customer service levels.
• Build strong relationships with collision centers, independent repair facilities, and wholesale accounts to increase customer retention and parts penetration.
• Accurately identify, quote, and process parts using multiple OE electronic parts catalogs.
• Support Outside Sales Representatives (OSRs) by providing inside sales coverage, quote follow-up, and opportunity development.
• Maintain accurate customer and sales activity records within dealership systems, including parts wholesale CRM.
• Stay current on OEM promotions, pricing programs, and parts availability across all supported brands.

Qualifications

• Minimum 3 years’ experience in automotive parts sales.
• Experience working with multiple OEM brands strongly preferred.
• Strong understanding of collision and mechanical parts ordering processes.
• Demonstrated ability to manage high-volume inbound sales activity while identifying upsell opportunities.
• Strong communication, relationship-building, and negotiation skills.
• Ability to prioritize multiple customer requests in a fast-paced environment.
• High level of attention to detail and accuracy.

Technical Requirements

• Proficiency with OE electronic parts catalogs (across multiple OEM brands preferred).
• Experience using collision estimating systems including CCC, Mitchell, and Audatex (preferred).
• Familiarity with wholesale ordering platforms including CollisionLink, RepairLink, OPS Trax, CCC and Parts Trader.
• Working knowledge of dealership management systems including CDK for order processing, inventory visibility, and customer account management.
• Strong computer proficiency including Microsoft Excel, Microsoft Office, and multi-system navigation.
• Ability to efficiently operate across multiple systems and monitors simultaneously while managing quotes, orders, and inventory across dealership locations.

Benefits

• Compensation: Commission structure tied to wholesale performance.
• Comprehensive benefits package.
• Exciting Benefits and Perks: Competitive compensation and 401k matching, health, dental, vision insurance plans, maternity benefits, associate purchase and discount programs, access to amazing deals and discounts through YouDecide, and support for cancer research and treatment through DRV PNK.