Parts Representative Stratford

Riesterer & Schnell is Wisconsin’s premiere John Deere Dealership, serving WI farmers and residents for nearly 100 years. Joining the R&S team means being part of the John Deere legacy, helping feed and clothe the world.

Schedule

Monday through Friday from 7:30 am until 5 pm, with a Saturday rotation from 7:30 am until noon.

Pay

Starting wage range is typically $20–25/hr, varying by experience level.

Responsibilities

• Greet customers upon arrival to the department and over the phone, using their name as appropriate, assisting them promptly, and thanking them for their business.
• Ask appropriate questions to determine the best solution to customers’ parts needs.
• Use all available resources to find the best solution for customers.
• Build solid business relationships with customers and serve as a resource for their questions.
• Communicate marketing programs to customers, promoting the R&S value.
• Assist Technicians and other Service personnel in retrieving parts, recognizing that shop orders are equally important to the profitability of the Parts department.
• Retrieve parts from inventory, transfer parts from another store, or order parts as needed.
• Generate invoices, accept payment, and accurately process transactions.
• Coordinate incoming and outbound shipments from the dealership.
• Process parts orders as they arrive, put them away, or match them with orders.
• Contact customers and notify them when orders are in.
• Maintain eye-catching displays by facing, stocking, and dusting merchandise on the showroom floor daily.
• Create seasonal merchandising displays to promote sales.
• Share responsibility for after-hours calls with other parts department staff.
• Refer leads on other sales opportunities to R&S staff as appropriate.
• Maintain a clean, neat, and safe parts area, observing safety guidelines at all times.
• Assist in maintaining an accurate inventory of all parts on hand and participate in the annual physical inventory process as requested.
• Stay up-to-date on equipment and market trends through training, product bulletins, and other resources.
• Complete all related paperwork in a timely, efficient manner.
• Present a positive, professional image in dress and conduct at all times.
• Perform all other duties as assigned.

Requirements

• Three plus years of previously related experience.
• Knowledge of farm equipment.
• Excellent communication skills and ability to work well with people from all levels of the organization and the general public.
• Strong attention to detail and organizational skills.
• Ability to use a computer and current software programs.
• Valid driver’s license and insurable driving history.