Parts Representative Stevens Point

Riesterer & Schnell is Wisconsin’s premiere John Deere dealership, serving WI farmers and residents for nearly 100 years. Joining the R&S team means becoming part of the John Deere legacy and helping feed and clothe the world. The company values teamwork, integrity, a sense of urgency, determination to win, and empowerment.

Schedule

Monday through Friday, 7:30 am – 5:00 pm; Saturday rotation, 7:30 am – noon.

Pay

Starting wage range typically $20‑25 per hour, varying by experience level.

Responsibilities

• Greet customers upon arrival and over the phone, using their name, attend to them promptly, and thank them for their business.
• Ask appropriate questions to determine the best solution to customers’ parts needs and use all available resources to find that solution.
• Build solid business relationships with customers and serve as a resource for questions.
• Communicate marketing programs to customers, promoting the R&S value.
• Assist technicians and other service personnel in retrieving parts, recognizing that shop orders are equally important to the profitability of the parts department.
• Retrieve parts from inventory, transfer from another store, or order as needed.
• Generate invoices, accept payment, and accurately process transactions.
• Coordinate incoming and outbound shipments from the dealership.
• Process parts orders as they arrive, put them away, or match them with orders.
• Contact customers and notify them when orders are ready.
• Face, stock, and dust merchandise on the showroom floor daily to ensure eye‑catching displays.
• Create seasonal merchandising displays to promote sales.
• Share responsibility for after‑hours calls with other parts department staff.
• Refer leads on other sales opportunities to R&S staff as appropriate.
• Maintain a clean, neat, and safe parts area, observing safety guidelines at all times.
• Assist in maintaining an accurate inventory of all parts on hand and participate in the annual physical inventory process as requested.
• Stay up‑to‑date on equipment and market trends through training, product bulletins, and other resources.
• Complete all related paperwork in a timely, efficient manner.
• Present a positive, professional image in dress and conduct at all times.
• Perform all other duties as assigned.

Qualifications

• Three plus years of related experience required.
• Knowledge of farm equipment required.
• Excellent communication skills and ability to work well with people at all organizational levels and the general public.
• Strong attention to detail and organizational skills.
• Ability to use a computer and current software programs.
• Valid driver’s license with an insurable driving history.