AR Representative

Responsibilities

• Solves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
• Processes rebills and composes correspondence to customers
• Maintains account aging reports to ensure timely collection
• Reviews documents and reconciles discrepancies and makes needed adjustments
• Performs account payment reconciliations with incoming receipts
• Prepares and distributes periodic reports on A/R and past due accounts for management and clients
• Negotiates with clients’ repayment terms on past due accounts
• Makes decisions on referring accounts for collection or writing off
• Trains new employees and assists peers
• Determines when adjustments are appropriate and necessary and applies
• Solves Employer Issues when necessary, such as misapplied or missing payments
• Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting documentation
• Monitors rebills for open balances and takes appropriate action
• Schedules and distributes work to meet deadlines and facilitate efficient workflows

Qualifications

• Customarily has at least three or more years of demonstrated collection experience (occupational health, preferred)
• Familiarity with Microsoft Excel, Outlook, Word experience required
• Excellent time management skills
• Excellent writing and documentation skills
• Ability to work independently
• Ability to handle multiple tasks, projects, duties, and priorities, when assigned

Additional Data

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Dependent Care Spending Account
• Employee Discounts

Pay

This position is eligible to earn a base compensation rate in the range of $23.00 to $24.00 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

Schedule

1st shift / standard business hours (Monday–Friday)