Parts Person II (CMD-605) (3631)

About the role

Perform all aspects of tasks associated with inside sales of products and services that meet the requirements of WPI customers.

Responsibilities

• Take customer orders or quotes by phone, fax, e-mail, or walk-in.
• Analyze orders for accuracy, cross reference by serial number, enter orders into WPI system.
• Quote overhauls and spares as required.
• Assist in keeping work area neat and clean.
• Receive stock orders into system.
• Assist in updating files, books, and customer information.
• Available for callout after 6 months from hire.
• Receive emergency orders from vendors and update customer orders.
• Attend training classes to increase product knowledge.
• File warranty claims with vendors.
• Coordinate returns to vendors with shipping department.
• Perform other duties as assigned.

Requirements

• Must have at least 2 years of previous experience.
• High School Diploma or equivalent.
• Some mechanical background or knowledge preferred.

Skills

• Must meet goals and objectives set forth by the company.
• Must have ability to maintain confidential information.
• Must be computer literate and proficient in a Windows-based environment.
• Must be dependable and work independently.
• Must maintain good client relations.
• Must have the ability to effectively operate various types of office equipment (fax, scanner, printer, copier, etc.).
• Must have the ability to effectively operate a forklift.