Parts Person II (CMD-605) (3631)

Description

Job purpose: Perform all aspects of tasks associated with inside sales of products and services that meet the requirements of WPI customers.

Duties and Responsibilities

• Take customer orders or quotes by phone, fax, e‑mail, or walk‑in.
• Analyze orders for accuracy, cross‑reference by serial number, and enter orders into the WPI system.
• Quote overhauls and spares as required.
• Assist in keeping work area neat & clean.
• Receive stock orders into the system.
• Assist in updating files, books, and customer information.
• Available for call‑out after 6 months from hire.
• Receive emergency orders from vendors & update customer orders.
• Attend training classes to increase product knowledge.
• File warranty claims with vendors.
• Coordinate returns to vendors with the shipping department.
• Perform other duties as assigned.

Qualifications

• At least 2 years of previous experience.
• High School Diploma or equivalent.
• Some mechanical background or knowledge preferred.

Knowledge, Skills, and Abilities

• Must meet goals and objectives set forth by the company.
• Ability to maintain confidential information.
• Computer literate and proficient in a Windows‑based environment.
• Dependable and able to work independently.
• Maintain good client relations.
• Ability to effectively operate various types of office equipment (fax, scanner, printer/copier, etc.).
• Ability to effectively operate a forklift.