Parts Outfitter Associate

About the role

The Parts Outfitter Associate supports customers, technicians, and internal teams by sourcing, organizing, and distributing RV parts and accessories. This role ensures the right parts are available at the right time, contributing directly to efficient service operations and a superior customer experience.

Responsibilities

• Quickly locate, source, and distribute parts for service jobs, customer orders, and inventory needs
• Provide knowledgeable guidance to customers and staff regarding RV parts, accessories, and product compatibility
• Maintain proper stock levels, ensure accurate counts, and support timely restocking
• Assist customers in selecting RV parts and accessories that fit their needs, usage, and budget
• Support technicians by pulling requested parts, verifying compatibility, and ensuring timely delivery to the service bays
• Receive, inspect, and stock incoming parts shipments while maintaining accurate inventory records
• Organize parts shelves, storage areas, and displays for accessibility, cleanliness, and visual appeal
• Process customer orders in person, by phone, and online, including quotes, invoices, and returns
• Maintain knowledge of RV brands, systems, and commonly used components
• Communicate with vendors to check availability, pricing, or track special orders
• Aid in cycle counts, inventory audits, and resolving discrepancies
• Provide recommendations on accessories, upgrades, and add-on products that enhance customer experience and increase sales

Requirements

• Ability to pass a background and drug test
• Experience in RV parts, automotive parts, hardware retail, or a similar environment (preferred but not required)
• Strong customer service and communication skills
• Basic understanding of RV or vehicle systems (electrical, plumbing, HVAC, appliance)
• Ability to stay organized, multitask, and manage inventory in a fast-paced environment
• Comfort with computers and parts-management software
• Attention to detail and willingness to learn the technical aspects of RV components
• Must be able to lift at least 50 pounds
• Must be able to work at least two Saturdays a month

Qualifications

• High school diploma or equivalent
• Some experience in retail or related field preferred

Skills

• Customer service
• Inventory management
• Parts management
• Technical knowledge of RV systems

Benefits

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K matching
• Employee discounts
• Company-paid life insurance
• Gym membership reimbursement

Pay

Compensation is commensurate with experience.

Schedule

Must be able to work at least two Saturdays a month.