Parts Manager

About the role

The Parts Manager is responsible for guiding and aligning the customer experience in the parts department at an individual store. In addition, the Parts manager oversees activities throughout the dealership as part of the store management team.

Responsibilities

• Develops annual/monthly/daily plan for parts department.
• Establishes clear, concise goals and corrective actions plans.
• Aids with all parts department functions as needed, including assisting customers or technicians with acquiring parts, answering department phone calls, shipping, and receiving.
• Makes staff work schedules to ensure the department is always staffed, including the after-hours on-call schedule.
• Manages parts inventory.
• Maintains parts levels based on demand, moves parts that are not in demand.
• Understands inventory depth and breadth.
• Reviews parts orders and orders parts.
• Returns parts to manufacturers in a timely manner and returns parts no longer deemed necessary.
• Investigates and resolves discrepancies in parts inventory.
• Oversees cycle counts.
• Marketing products in showrooms (general and seasonal) and rotating inventory based on product sales.
• Looks up pricing and availability of parts requested by other departments.
• Tracks lost sales.
• Provides input and assists with creating the department budget.
• Reviews financial reports and takes corrective action if goals are not being met.
• Supervises parts department employees, including interviewing candidates, training, evaluating performance, and communicating department and company information.
• Participates in Saturday parts counter and after-hours rotation schedule.
• Participates and helps organize Customer partnership visits.
• Participates in company events, community events, and trade shows.
• Works closely with all departments to acquire parts in a timely manner.
• Participates in daily service walk arounds.
• Promotes customer programs provided by Service Motor Company.
• Responsible for financial performance for the entire parts department.
• Responsible for monthly review of financials with Executive Team including core metrics including inventory turns, revenue, margins, obsolete inventory, lost sales and price exceptions by store, customer, and employee to identify opportunities.
• Works with Management team to establish sales goals and hold team accountable.
• Works collaboratively with service management team to identify stocked inventory need to support shop repairs.
• Works closely with parts vendors to negotiate preferred pricing and programs to maximize profitability and customer satisfaction, select quality products and suppliers, and ensure vendors provide adequate training opportunities.
• Works with managers, HR, and owners to identify and maintain appropriate staffing levels.
• Ensures clean and safe working environment for employees.
• Collaborates with marketing manager and vendors to decide on promotions.
• Guides parts team to ensure compliance with company policies for recruitment, hiring, training, and disciplinary actions.
• Responsible for conducting monthly one on one with all parts team members and creating employee development plans as needed.
• Works collaboratively with service team to achieve company goals.
• Participates in vendor and company sponsored management meetings and trainings.
• Provides training and coaching for parts team members.
• Develops annual capital expense budget.
• Works closely with factory and supplier field service & warranty teams.
• Develops annual parts plan to outline current and future needs, problems, and opportunities.
• Guides parts team in building strong customer relationships by providing superior customer service and a positive, problem-solving approach to every interaction.

  Qualifications

  • Associate degree or 2-year Technical Degree in a related field.
  • 3-5 years of Management experience.
  • 3-5 years of parts related experience.
  • Supervisory Responsibility.

  Skills

  • Excellent and proven leadership skills (Coach and mentor teammates).
  • Proficient with Microsoft Suite projects such as Excel, Word, and Teams.
  • Able to learn and master Dealer Business System (DBS – Intellidealer).
  • Basic math skills (Understanding of mathematical concepts).
  • Excellent customer service skills.
  • Strong sales skills (Understanding of the sales process).
  • Ability to see, with or without the use of vision aid devices.
  • Ability to operate a forklift/powered industrial truck.
  • Positive attitude, strong work ethic, competitive spirit, and passion to provide solutions.
  • Excellent verbal and written communication skills (able to articulate clearly and concisely).
  • Valid driver's license; ability to drive a company vehicle if needed.

  Benefits

  • Health Insurance.
  • Dental Insurance.
  • Vision Insurance.
  • Voluntary Life Insurance.
  • Short-Term & Long-Term Disability.
  • 401k Retirement Fund with company match.

  Pay

  Commensurate with experience.

  Schedule

  First Shift Hours.