Parts Manager

Core Responsibilities

Direct all aspects of parts department operations to maximize ROI and profitability.
Develop and execute the annual parts strategy, including sales forecasts, budgets, and performance targets.
Manage inventory control, purchasing, and supplier relationships to maintain optimal stock levels and reduce carrying costs.
Establish and monitor departmental KPIs (gross margin, inventory turns, customer satisfaction, on-time delivery)
Hire, train, develop, and supervise parts department staff (counter sales, warehouse, delivery personnel)
Conduct performance evaluations, provide coaching, and foster a culture of accountability and excellence
Build a high-performing team that prioritizes customer service and operational efficiency
Drive parts sales growth through both wholesale and retail channels (internal service, external customers, fleets)
Develop strong relationships with fleet accounts and key customers to understand their parts needs
Coordinate with service department to ensure seamless parts availability for repairs and maintenance
Identify opportunities to cross-sell, improve margins, and expand market share

Required Qualifications

5+ years of parts department management experience in an automotive, heavy truck, or related commercial vehicle dealership
Proven leadership of parts teams with demonstrated ability to motivate and develop staff
Strong knowledge of heavy-duty truck parts, components, and OEM specifications
Proficiency with dealership management systems (DMS platforms preferred: CDK, Reynolds, PROCEDE, PartsPro, Paragon)
Excellent organizational and time management skills with ability to prioritize multiple tasks in a fast-paced environment
Strong communication skills—both verbal and written—with ability to interact effectively with customers, vendors, and team members
High school diploma or GED (some college or vocational training preferred)
Valid driver's license with a clean driving record

Preferred Qualifications

Experience in heavy-duty or commercial truck dealerships (Class 7 & 8 trucks)
Familiarity with fleet account management and wholesale parts operations
Knowledge of Caterpillar, Cummins, or other heavy-duty engine/powertrain components
Experience with inventory forecasting and demand planning tools
Leadership certifications or formal management training