Parts Manager

General Purpose

The Parts Manager is responsible for leading the Parts Department personnel as well as maximizing return on investment through parts sales, inventory control, and expense control. The Parts Manager Reports to the Store Manager.

Essential Functions

• Leads the Parts Department to achieve parts metrics and goals to achieve financial performance that is aligned with overall dealership financial and operational objectives.
• Collaborates with the Director of Aftermarket to make decisions in the best interest of the Parts Department.
• Works with the Store Manager to hire, lead and motivate, develop, and evaluate Parts Department personnel through employee development plans, timely evaluation, coaching, training, and other developmental activities in ways that increase their performance.
• Makes use of all order discount programs to achieve management stock order goals.
• Makes sure parts sales are achieved to meet budgeted sales and profit goals.
• Develops and implements a twelve-month continuous parts promotion and advertising program coordinated with Service and Sales Department promotions.
• Sends all warranty claims and return claims within the required time frame to receive maximum credits allowed.
• Uses surplus return privileges to the maximum amount allowed.
• Resolves customer complaints relative to parts service, eliminates the cause of customer complaints whenever possible, and reviews customer complaints and solutions with the Store Manager.
• Controls and maintains proper paper flow in the Parts Department to reflect all parts activity necessary to audit the performance of the department and individual employees on a monthly basis.
• Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures.
• Maintains all department tools, equipment and AVE-PLP vehicles in good working order.
• Performs other duties as required and necessary to ensure the success of AVE-PLP.

Supervisory Duties

• Directly manages the Parts Sales Representatives in accordance with AVE-PLP's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work including goal and direction setting, appraising performance, rewarding, and disciplining employees, addressing complaints, and resolving problems.

Qualifications

• Knowledge, Skills, and Abilities: Ability to consistently promote, support, work, and act in a manner in support of AVE-PLP’s DNA. Ability to focus on and provide a high level of customer satisfaction of all external and internal customers with a goal of retaining customers. Ability to write and speak effectively to individuals and groups, including proven success in building and leading teams. Ability to use standard desktop applications and internet functions. Strong knowledge of maintaining exciting, attractive, and current merchandising and self-selection displays. Ability to work extended hours and weekends.
• Education: Associate’s Degree is required. Bachelor’s Degree is preferred.
• Experience: Two years of customer service experience is preferred. One year of management experience is preferred. Previous experience in a parts sales’ role is preferred.

Additional Requirements/Licenses/Certifications

• Must have reliable transportation.
• Must have a valid driver’s license.
• Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.
• Forklift license preferred or ability to obtain one.

Working Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Travel to customer locations, meetings, warehouses, and other store locations on a regular basis is necessary.
• Occasional outdoor work in extreme weather conditions (hot/cold); walking on uneven terrain; occasional exposure to insects.
• Occasional exposure to moving mechanical parts; fumes or airborne particles and vibration.
• Noise level in the work environment is moderate.
• Personal Protective Equipment (PPE) required including cold weather gear, eye protection, gloves, and provided uniform.
• A clean and safety-conscientious working environment is required.
• Work may involve long hours and overtime during holidays, weekends, and evenings. May be required to rotate on-call responsibilities.

Physical Activities

• While performing the duties of this job, the employee is regularly required to talk or hear.
• Moderate physical activity required by moving and positioning objects up to 50 pounds occasionally and/or up to 20 pounds frequently.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is an Equal Opportunity Employer and does not discriminate against any person in any condition of employment based on race, color, creed, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, or veteran status.