Parts Liaison

About Us

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

Responsibilities

• Act as the communication link between service technicians, parts suppliers, and internal departments
• Identify, source, and order correct parts based on work orders, specifications, or technical requests
• Track parts orders, backorders, deliveries, and returns to ensure timely availability
• Maintain accurate records of parts transactions, pricing, and inventory levels
• Cook with vendors to resolve discrepancies, shortages, or incorrect shipments
• Aid in inventory control, including cycle counts and stock replenishment
• Provide status updates to technicians, supervisors, and customers as needed
• Ensure compliance with company procedures, warranty requirements, and safety standards
• Support cost-control efforts by identifying alternative or more efficient sourcing options
• Process invoices, credits, and warranty claims related to parts

Qualifications

• High school diploma or equivalent (associate degree preferred)
• Experience in parts, inventory, service coordination, or logistics preferred
• Knowledge of parts catalogs, ERP systems, or inventory software
• Strong attention to detail and organizational skills
• Excellent communication and customer service abilities
• Ability to multitask and work in a fast-paced environment
• Basic mechanical or technical knowledge is a plus

Benefits

• Variety of medical plan options, including a no-cost option
• Vision and dental insurance
• Employer-paid short-term and long-term disability insurance
• Employer-paid basic life insurance
• Up to 15 days of Paid Time Off annually with increase after five years of service
• 401k matching
• Profit Sharing
• Annual stipend toward the purchase of work boots
• Tool Purchase Assistance to buy high-quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs

Pay

Compensation for this position will be commensurate with the candidate’s experience and background.

Schedule

Details on the schedule will be provided upon hire.