Parts Inside Sales Representative

Job Responsibilities

• Conduct sales of HVAC parts and supplies via phone, email, and walk-in transactions
• Manage transactions and interface with manufacturers and customers to provide accurate information regarding order status
• Maintain a high level of attention to detail to ensure accuracy in all transactions
• Promptly identify parts and process customer quotes and orders
• Follow up with customers on quotes and inquiries regarding products or services
• Acknowledge manufacturer invoices, issue customer invoices, and reconcile financials within assigned parts projects
• Provide pre-sale and post-sale support as required
• Keep internal templates and procedures up to date
• Stay informed about manufacturer updates related to service bulletins and product obsolescence
• Visit job sites with Outside Sales Team members to gain a better understanding of customer requirements, equipment specifications and component identification
• Contribute to a growing team environment
• Ability to work within and effectively navigate multiple CRM systems
• Ability to efficiently manage, update, and ensure data accuracy across multiple CRM systems
• Load and unload shipments of parts, supplies, and equipment as needed
• Record inventory discrepancies and ensure compliance with internal ordering processes

Candidate Profile

The ideal candidate has strong communication skills, attention to detail, and a collaborative attitude. They are organized, proactive, and committed to delivering exceptional customer service.

Education & Experience Requirements

• An associate’s degree with a minimum of two (2) years of experience, or an equivalent combination of education and experience
• Computer skills are essential
• An HVAC Parts background is preferred
• Experience in HVAC, Mechanical Contracting, Engineering, or Construction industry is a plus