Parts Expeditor

Position Summary

Provide superior level of support to customers throughout CBE Territory. Provide superior level of support to Service Department. Work with customers to determine the best solution to parts needs. Provide support in identifying Caterpillar and Allied vendor parts needs for customers.

Primary Responsibilities

• Provide quotes and process for Cat and allied vendors to Support all shop operations by ordering parts within a timely manner to complete work orders
• Support Product Support Field Sales/Inside Sales/Machine Sales/Service
• Communicate with supervisor, service manager and service coordinator on order status of back ordered
• Advise customer on substitution of part when replacement is not available
• Maintain accurate customer and equipment information in the CRM
• Keep customers informed of new parts, services available, and dealer merchandising prog
• Maintain an orderly hold
• Verify all parts are received to meet repair schedule by checking orders in hold

Requirements

• Comprehensive understanding of the practices, programs, policies and procedures of the company and Cat parts delivery process
• Thorough knowledge of Truck applications and parts
• Motivated self-starter with the ability to work independently with little or no
• Considerable analytical abilities in interpreting pricing, schedule, and delivery requirements
• Excellent decision making and interpersonal skills and the ability to perform effectively in an environment of various levels of complexity, priorities and time schedule deadlines

Performance Measures

• Number of customer returns
• Customer orders
• Order completeness
• Customer satisfaction/loyalty
• Close rate
• Lost sale reporting

Education/Experience

Individual should have a high school diploma or equivalent; three years related experience and/or training; or equivalent combination of education and experience. Individual should have above average communication skills as well as a mechanical aptitude. Medium/Heavy Truck Parts Specialist Certification a plus but not required.

Benefits

• Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account

About Us

Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service. Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading staff.