Parts Customer Service Representative

About the role

At Landscapers Supply, our Parts & Service team is the heartbeat of our operation. When contractors, landscapers, and homeowners need equipment repaired fast or the right part to keep a job moving, they rely on us — and this role is a huge part of making that happen.

Responsibilities

• Serve as a primary point of contact for service customers
• Provide friendly, professional updates throughout the repair process
• Help customers identify and order the correct parts
• Recommend substitutions or solutions when needed
• Create a positive, helpful customer experience customers will remember
• Procure, receive, stock, and organize parts inventory
• Maintain inventory accuracy through organization and cycle counts
• Support team members with parts lookup and customer assistance
• Match incoming parts to repair orders
• Prepare equipment for technicians once parts arrive
• Perform basic shop tasks such as:
• Blade sharpening
• Tire repairs
• Equipment assembly
• Help maintain a clean, organized, and safe shop environment
• Follow company procedures and workflow systems
• Communicate backorders, delays, and service updates
• Assist with warranty claims and service documentation
• Support department efficiency goals and KPIs

Requirements

• Experience with equipment parts and/or service operations
• Strong communication and customer service skills
• Ability to stay organized in a fast-paced environment
• Basic mechanical knowledge of engines or outdoor power equipment
• Ability to lift 50–70 lbs and perform shop-related tasks
• Experience with outdoor power equipment or handheld equipment
• Familiarity with:
• Parts lookup systems
• Vendor ordering processes
• Equipment troubleshooting

Qualifications

• Fast and accurate parts procurement
• Reduced repair turnaround times
• Excellent customer satisfaction
• Strong communication across departments
• Clean, organized parts and shop areas
• Clean, organized parts and shop areas
• Consistent operational efficiency

Skills

• Customer service
• Inventory management
• Parts procurement
• Equipment troubleshooting
• Communication

Benefits

• Health & Dental Insurance
• Paid Time Off
• Paid Holidays
• 401(k) with Company Match
• Employee Discounts
• Professional Development
• Advancement Opportunities