Parts Counterperson - Volkswagen of Fallston

Volkswagen of Fallston is one of the fastest growing brands within the automotive industry, building a business based on doing things the right way—from how we treat our guests to how we take pride in our work and share opportunities for employee growth.

About the role

The Parts Counterperson plays a critical role in ensuring our service team has the parts and resources they need to deliver exceptional automotive repairs.

Responsibilities

• Assist technicians by accurately identifying and sourcing parts for service and repairs.
• Maintain and organize inventory in the parts department to ensure availability and efficiency.
• Process incoming shipments, verify accuracy, and stock parts in designated locations.
• Collaborate with the service team to prioritize urgent part requests and minimize downtime.
• Monitor inventory levels and coordinate reordering to prevent shortages.
• Provide excellent customer service to internal team members and external vendors.
• Maintain accurate records of parts transactions, receipts, and adjustments.
• Ensure compliance with dealership policies and safety protocols.

Requirements

• 2+ years of experience in an automotive dealership parts department.
• Strong knowledge of automotive parts and systems.
• Proficiency in using parts lookup software and dealership management systems.
• Detail-oriented with excellent organizational and multitasking abilities.
• Experience in a high-volume service department.
• Valid driver’s license and good driving record.
• Ability to pass pre-employment testing, including background checks, MVR, drug test, and credit report.
• Authorized to work in the USA.

Benefits

• Extremely competitive benefits package including Medical, Dental, Vision, HSA, and 401k.
• Paid Time Off (PTO).
• Special benefits for purchasing or leasing a car.
• Personal Automotive Concierge Service.
• Encouraged peer-to-peer teamwork and recognition.
• Comprehensive training (Training Magazine Top 125 and Brandon Hall Awards).
• Commitment to developing and promoting from within the company.
• Lowest turnover in the industry.

Pay

$50,000 to $100,000 based on performance and experience.

Schedule

• Full Time
• Monday through Sunday availability required.