Parts Counterperson - North Central Ford

About the role

North Central Ford is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities! Our associates are happy to work here because: We boast the lowest turnover in the industry. We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards). We are committed to developing and promoting within the company. We encourage peer to peer teamwork and recognition. Special benefits to purchasing and leasing a car. Personal Automotive Concierge Service. If you want to find out more about the types of jobs we have here, we've highlighted a few. We're proud of what we're doing here. Come and join us!

Job Description Purpose: The Parts Counterperson sells, at retail, parts to all available customers, over the counter, through the shop, or on the phone.

Responsibilities

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure exposure to the full product line.
• Pull purchases from stock, determine availability, and submit emergency orders as requested by customers.
• Answer phone calls, provide price quotes and information, and assist outside sales representatives with their orders.
• Set up orders for daily shipment, delivery, or pick up.
• Verify "will call" and "back order" files weekly; return items to vendors or stock as appropriate and solicit assigned accounts by phone.
• Assist service technicians in selecting parts needed for repairs and open repair order envelopes for new orders.
• Order parts not in stock after discussion with Shop Foremen to ensure parts will be used upon receipt or customer will return for repairs.
• Process all parts charges, returns, and credits, ensuring proper documentation, approvals, and customer payments including cash accounts, credit cards, and tax-exempt sales.
• Replenish assigned inventory daily and maintain clean, organized counter areas; advise Parts Manager of departmental concerns.
• Follow all company safety policies and procedures; immediately report any accidents to a manager or supervisor.

Qualifications

• High school diploma or equivalent.
• One year of experience in an automotive parts department.
• One year of sales experience.
• Ability to read, comprehend, and communicate information clearly.
• Professional personal appearance and willingness to wear a dealership uniform.
• Strong customer service skills with ability to manage multiple customers simultaneously.
• Authorization to work in the USA and valid driver's license.