Parts Counterperson - Kelso, WA | Dick Hannah Dealerships

About the role

We are seeking a dedicated and knowledgeable Automotive Parts Counterperson to sell automotive parts to customers through various channels, including over the counter, through the shop, and on the phone. The ideal candidate will possess excellent customer service skills, a solid understanding of automotive parts, and a proven ability to manage multiple sales channels effectively.

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Follows up on back-ordered parts.
• Makes sure all internal requests for parts are billed on service repair order.
• Keeps front and rear counter areas clean and uncluttered.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.

Requirements

• 2 years of prior parts department experience.
• Excellent communication skills.
• Ability to prioritize.
• Ability to multi-task.
• Physical ability to use computer hardware/software.

Pay

Competitive pay: 0.75%–1.5% of total parts and labor adjusted gross from the daily sales summary per CDK, depending on experience. Average monthly income of $3,000–$6,000.

Benefits

• Generous Paid Time Off (PTO): New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.
• Comprehensive Benefits Package: Extensive health benefits starting the first month after 60 days of employment, including medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability. Includes a robust 401(k) plan for retirement planning.
• Paid Holidays: At least 5 paid holidays per year, subject to completion of the introductory period and other eligibility requirements.

About the company

At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treats our employees just as well as our customers.