Parts Counterperson

Job Purpose

Sells parts to all customers, over the counter, through the shop, or on the phone/online

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Provides high level of service to internal and external customers.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Limits out-of-stock parts from outside source and submits an emergency order, if necessary.
• Makes sure all internal requests for parts are billed on service repair order.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Keeps current on new products and product updates.
• Maintains professional appearance.
• Keeps front and rear counter areas clean and uncluttered.
• Affixes with monthly prime returns.
• Affixes with warranty core returns.
• Affixes with daily stock order.
• Weekly tire inventory count.
• Affixes with monthly obsolescence returns.
• Oversees OEC orders.
• Other duties and responsibilities as determined by Parts Manager.

Qualifications

• A High School Diploma or equivalent and prior auto parts sales experience (preferred)
• Attention to detail
• Effective written and verbal communication skills
• Ability to manage time and prioritize
• Eager to improve in a dynamic work environment
• Strong interpersonal and time management skills
• Ability to read/interpret safety and maintenance documents
• Ability to calculate figures/amounts including; discounts, interest, commissions, proportions, %, area, circumference, and volume
• Valid driver's license and clean driving record