Parts Counterperson

Responsibilities

• Oversee the parts sales process from start to finish
• Communicate with customer on parts status
• Communicate with staff and customers in a friendly and professional manner
• Read and understand the parts catalog when looking up parts
• Answer phone calls, providing price quotes and other information
• Review body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
• Provide high level service to internal and external customers
• Pull and fill orders from stock
• Maintain a weekly bin checks to ensure accuracy of stock
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary
• Make sure all internal requests for parts are billed on service repair order
• Receive payment from retail customers or obtain credit authorization
• Set up orders for daily shipment, delivery, or pick-up

Qualifications

• Have a High School Diploma or equivalent
• Have experience with auto parts sales (preferred)
• Able to work in a fast-paced work environment
• Strong organizational and time management skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume