Parts Counterperson

About the Role

Northtown Hyundai is expanding our dealership and seeking a highly motivated Parts Specialist to sell parts to customers over the counter, through the shop, or on the phone.

Pay

This is an hourly plus commission-based position with an annual range of $40,000 - $50,000.

Schedule

Full-time, 3-day rotating schedule: 7:30 AM - 9:00 PM. Shifts alternate monthly between Monday/Tuesday/Wednesday and Thursday/Friday/Saturday. Evening, holiday, and weekend work hours will be required.

Responsibilities

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure exposure to the full product line.
• Pull purchased parts from stock; if unavailable, determine availability and projected delivery date.
• Answer phone calls, providing price quotes and other information.
• Assist outside sales representatives (e.g., wholesalers) with their orders.
• Assist service technicians in selecting parts needed for repair processes.
• Maintain a friendly, professional, and efficient demeanor with all customers, both on the phone and in person.
• Keep front and rear counter areas clean and uncluttered.
• Replenish assigned inventory daily.
• Advise the parts manager when areas of the department are not in satisfactory condition.
• Stay current on new products and product updates.
• Participate in all available training programs.
• Manage special orders (SOP): place orders, check status daily, and promptly contact customers.
• Communicate effectively with co-workers, management, and customers.

Physical Requirements

• Physically demanding role requiring movement throughout parts shelves all day, including reaching and climbing.
• Lift up to 70 lbs.
• Stand six to eight hours during a shift at the customer counter.
• Exposure to noise, dust, exhaust fumes, paint, and other hazardous/nonhazardous materials when delivering parts to the service department.

Qualifications

• Previous automotive parts experience within a dealership or retail setting is a plus but not required.
• Professional personal appearance.
• Excellent communication skills.
• Ability to sell a minimum quota according to dealership standards.
• Ability to work well with the public, sometimes with several customers at a time.
• Ability to read and comprehend instructions, both verbal and written.
• Ability to operate a smartphone, tablet, and/or PC.
• Valid in-state driver’s license.