Parts Counterperson

Border International provides quality service from start to finish with fully equipped mobile service trucks and certified technicians. We use the latest work truck diagnostics software, OEM parts, and commercial truck repair technologies to ensure professional results.

About the role

The Parts Counterperson delivers product customer service and information to help customers determine the right equipment to purchase. You will recommend additional products, accessories, or services to meet customer needs and generate sales revenue by handling telephone calls, verifying orders, transferring orders to fulfillment, and explaining product features.

Responsibilities

• Develop meaningful customer relationships to encourage trust and loyalty.
• Communicate with customers, make outbound calls to potential customers, and follow up on leads.
• Follow up on cold and warm leads to advance the sales process.
• Understand customers’ needs and identify sales opportunities.
• Answer potential customers’ questions and provide additional information via email.
• Stay updated on product and service information.
• Create and maintain a database of current and potential customers.
• Explain and demonstrate product and service features.
• Stay informed about competing products and services.
• Upsell products and services.
• Research and qualify new leads.
• Close sales and achieve sales targets.
• Work closely with Outside Sales Representatives (OSSR) and distributors to acquire new opportunities.
• Improve sales skills to increase success rates.
• Set and meet sales goals and objectives set by management.
• Maintain a professional appearance and a neat work area.
• Conduct cashier transactions or restock merchandise if needed.
• Arrange special orders, deliveries, or instruct customers on product installation.
• Perform other duties as assigned.

Qualifications

• 2 years of Inside Sales experience (preferred).
• Knowledge in the transportation industry (a plus).
• Proven account management or other relevant experience.
• Experience delivering client-focused solutions based on customer needs.
• Excellent word processing and spreadsheet skills.
• Comfort working under pressure in a fast-paced environment.
• Understanding of consumer behaviors and industry trends.
• Demonstrated ability to communicate, present, and influence effectively at all organizational levels, including executives and customers.
• Natural relationship builder with integrity, reliability, and maturity.
• Excellent listening, negotiation, presentation, and customer service skills.

Benefits

• 401(k)
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Tuition Reimbursement
• Vision Insurance

Benefits are available to full-time employees only.