Parts Counterperson

About the role

A Parts Counterperson is extremely knowledgeable about automotive parts and accessories and can accurately answer questions and satisfy customer requirements in person or on the phone. They locate automotive parts within the current inventory or from other sources (such as the internet, vendors, other dealerships, etc.) and arrange for delivery and installation.

The ideal candidate has at least two years of experience with automotive parts and accessories, preferably in a dealership. They must have a pleasant and courteous personality, strong customer service and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. Experience with ADP software and fluency in Spanish are pluses.

Responsibilities

• Completes sales by entering purchased items into sales/inventory system, obtaining payment, adding purchase to credit account, and issuing sales receipts.
• Takes customer orders and clarifies requests, identifies automotive parts, and offers and explains alternative solutions.
• Maintains parts inventory by verifying supplies and placing orders when order-points are reached.
• Stocks items by unpacking, arranging, and placing items in bins and on shelves and adjusting inventory system.
• Receives returned items by inspecting items, returning payment, issuing credit, re-packing and re-shelving items, and returning damaged items to supplier.
• Maintains a safe and secure environment by following safety and security standards and procedures and complying with codes.
• Updates job knowledge by participating in educational opportunities and reading about new products.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
• Performs other duties as assigned.

Requirements

• 3+ years of Nissan dealership experience preferred.
• Excellent telephone and customer service skills.
• Inventory control experience.
• Desire to work in a commission and performance-based environment.
• Professional appearance and work ethic.
• Self-starter and self-motivator.
• Able to work well in a process-driven environment.
• Able to develop relationships with vendors and customers.
• ADP experience a plus.
• Bilingual (Spanish) a plus.

Benefits

• Health, Dental, and Vision insurance
• Life insurance
• 401K
• Health & Wellness Program
• Community involvement opportunities
• Company-paid vacation and holidays