Parts Counterperson

Core Responsibilities

• Aid retail and wholesale customers in selecting required parts and accessories and soliciting additional sales.
• Locate and order parts from vendors or other outside sources, and maintain communication with vendors and customers regarding order status.
• Provide customers with price quotes, invoices, and other relevant information.
• Pull and fill orders from stock, ensuring timely delivery of parts and accessories to customers.
• Handle internal requests for parts, billing them appropriately on repair orders.
• Foster strong customer relationships to generate referrals and repeat business.
• Maintain the appearance of the parts counter and retail displays, and assist with keeping parts inventory areas clean and organized.
• Notify the Parts Manager of out-of-stock parts or other materials requiring immediate attention.

Desired Qualifications and Experience

• Previous retail or wholesale auto parts sales experience.
• Automotive knowledge, especially helpful if combined with dealership experience.
• Experience reading and interpreting parts catalogs and working with DMS systems.
• Exceptional customer service and interpersonal skills, both in person and over the phone.
• Team-oriented with a positive attitude.
• Basic computer skills.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Ability to lift up to 50 lbs.
• A valid driver’s license and a clean driving record.

What We Offer

• Competitive Compensation
• Professional Development Opportunities
• Supportive Team Environment
• Employee/Family Discounts
• Volunteer Opportunities
• Benefits to Support Employee Well-being
• Comprehensive Health Coverage
• Onsite Nurse Practitioners
• Flexible Spending Accounts (FSAs)
• Affordable Life and Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) Retirement Plan
• Generous Paid Time Off (PTO)