Parts Counter - Wholesale/Backcounter

Fitzgerald Auto Mall Carquest is looking to hire an experienced Parts Counter Representative for a clean, organized, and structured work environment.

Requirements

• Previous automotive parts counter experience is required
• Clean and valid driver’s license (position includes occasional parts driving)
• Superior communication skills and a proven record of teamwork
• Excellent customer service skills
• Documented track record of high performance and strong customer satisfaction scores
• Ability to be trained on OEM processes and procedures
• Must be 18 years or older and authorized to work in the US
• Must pass a background check and drug test

Responsibilities

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
• Inform customers of companion part requirements and specials, ensuring exposure to the full product line
• Answer phone calls, providing price quotes and other information
• Locate out-of-stock parts from outside sources and submit emergency orders if necessary
• Notify the service advisor and customer when special ordered parts have been received
• Follow up on back-ordered parts
• Maintain orderly records of repair orders, invoices, insurance estimates, and special order parts
• Set up orders for daily shipment, delivery, or pick up
• Verify will-call and back order files weekly; return or stock items not picked up or required
• Pull and fill orders from stock

Benefits

• Competitive salaries, commission, and bonus programs based on experience
• Employee-owned: free shares unavailable elsewhere in the industry
• Family-friendly atmosphere and flexible schedule
• Large client base with a full shop daily
• Health, dental, and vision benefits
• Paid time off
• Employer-paid life and disability insurance