Parts Counter Salesperson

Job Type Full-time Description Stowers Machinery is proud to expand from East Tennessee into Southern Florida through the opening of Coastal Construction Equipment, LLC, the region's CAT Compact Equipment Dealer. This expansion strengthens our ability to provide customers with exceptional sales, rental, parts, and service support. Don't miss the opportunity to join our team during this exciting period of growth and help build the future of our Southern Florida operation. Apply today! Position Scope The Parts Counter Salesperson serves as a primary point of contact for customers seeking parts, supplies, and product information for heavy equipment. This role supports both internal and external customers by providing accurate parts identification, order processing, inventory coordination, and exceptional service. The position directly contributes to customer satisfaction, operational efficiency, and overall parts department performance. Requirements Knowledge and Skill Requirements Strong understanding of heavy equipment components, systems, and parts terminologyAbility to read parts diagrams, schematics, and technical documentationProficiency with inventory management systems and point of sale softwareStrong communication and customer service skillsAbility to multitask in a fast paced environment Preferred Qualification(s) Prior experience in a dealership, equipment rental, or machinery service environmentFamiliarity with Caterpillar parts or similar OEM product linesExperience with counter sales or technical sales Education Requirements High school diploma or equivalent requiredTechnical school training in diesel technology, mechanics, or related fields preferred Essential Job Functions Assist customers at the parts counter, by phone, and via digital channelsIdentify correct parts using catalogs, diagrams, and internal systemsProcess orders, returns, and special requests accuratelyMaintain parts displays, stock levels, and inventory organizationCoordinate with service technicians and internal departments to support repair operationsProvide pricing, availability, and lead time information to customersSupport warehouse functions such as pulling, staging, and shipping parts as needed Leadership Responsibilities Serve as a knowledgeable resource for customers and team membersUphold Coastal CAT’s standards for professionalism, safety, and customer serviceAssist in mentoring new parts personnel when requested Preferred Experience And Skills 2+ years of experience in parts sales, equipment service, or related fieldsStrong problem solving and troubleshooting abilitiesFamiliarity with Caterpillar SIS or similar parts lookup systemsAbility to build strong customer relationships Physical and Mental Requirements Ability to lift up to 50 lbs. and handle parts of varying sizesExtended periods of standing at the counterStrong attention to detail and accuracyAbility to manage multiple tasks and prioritize effectively Work Environment Primarily indoor parts counter and warehouse environmentFrequent interaction with customers, technicians, and vendorsExposure to noise, dust, and equipment typical of a machinery dealership Most work is conducted in a comfortable office environment but exposure to site conditions may also occur. Personal protective equipment must be worn in areas as required. Although the work usually is not considered inherently dangerous, employees must be careful while performing onsite services. This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.