Parts Counter Sales Representative

About the role

The Parts Counter Sales Representative is responsible for selling parts by taking and clarifying customer orders, retrieving and selling new and replacement parts, receiving and recording new parts inventory, maintaining parts databases, and maintaining a safe and secure environment.

• Completes sales by entering purchased items into sales/inventory system; obtaining payment; adding purchase to credit account; issuing sales receipts.
• Maintains parts inventory by verifying supplies; placing orders when order-points are reached.
• Answer customers' questions about products, prices, availability, product uses and credit terms.
• Recommend solutions to customer needs, based on customer interests.
• Stocks items by unpacking, arranging and placing items in bins and on shelves; adjusting inventory system.
• Receives returned items by inspecting items; returning payment; issuing credit; re-packing and re-shelving items; returning damaged items to supplier.
• Maintains safe and secure environment by following safety and security standards and procedures; complying with codes.

Responsibilities

• Identify, pursue and maintain a constant flow of potential customers that meet or exceed established quotas through prospecting, networking and referral activities.
• Takes customer orders by listening to and clarifying requests; identifying parts; offering and explaining alternative solutions.
• Provide solutions to customers regarding products, availability, product uses and credit terms.
• Stocks items by unpacking, arranging and placing items in bins and on shelves; adjusting inventory system.
• Receives returned items by inspecting items; returning payment; issuing credit; re-packing and re-shelving items; returning damaged items to supplier.
• Maintains safe and secure environment by following safety and security standards and procedures; complying with codes.
• Identify prospective customers by using business directories, following leads from existing clients, rental departments and other internal sales people, as well as your own lot and dealership check.

Qualifications and Experience

• Data entry skills
• Telephone skills
• Customer focus
• Selling to customer needs
• Meeting sales goals
• Product knowledge
• Inventory control
• Professionalism
• Job knowledge

Physical and Environmental Conditions

• The position is located in the office and shop environment as well as duties performed outside.
• Mobility of walking, standing and bending is frequent.
• Dexterity, hearing and talking requirements are constant.
• Visual ability to detect situations of concern is constant.
• The employee will occasionally lift up to and over 50 pounds.
• Must be able to meet the public and make decisions.
• Exposure to heat, cold, dust and dirt.
• Travel required.