Parts Counter Sales

Position Summary

Essential Duties and Responsibilities

Qualifications

The Parts Counter Salesperson is responsible for selling parts to retail customers, service technicians, and wholesale accounts over the counter, through the shop, and by phone. This position plays a vital role in delivering excellent customer service, accurately sourcing parts, and supporting dealership operations.

• Assist customers in selecting the correct parts in a friendly, professional, and efficient manner.
• Utilize dealership systems and online resources to accurately identify and source parts.
• Inform customers of related parts, accessories, promotions, and special offers.
• Process customer payments, including cash, checks, and credit card transactions.
• Promptly answer incoming telephone calls and assist customers with parts inquiries.
• Maintain a high level of service for both internal and external customers.
• Communicate out-of-stock parts and shop materials to inventory control personnel.
• Monitor and follow up on back-ordered parts.
• Proactively solicit and grow customer accounts through phone outreach.
• Participate in all assigned training and development programs.
• Address and resolve customer concerns regarding products and services.
• Maintain a clean, organized, and professional work area.
• Maintain a professional appearance and represent TTG positively at all times.

Benefits

Competitive pay
Comprehensive benefits package
401(k) with company match
Paid time off and paid holidays
Career advancement opportunities within a growing organization
Ongoing training and professional development
Stable, family-oriented culture
Team environment built on respect, accountability, and teamwork