Parts Counter Sales

About the role

MPSW has been a trusted source for engineered HVAC solutions in Arizona for over 45 years. We represent top-tier manufacturers and provide technical sales support for nearly every system type—backed by expert design assistance, energy analysis, and application know-how. At MPSW, we’re team-driven, service-focused, and always moving forward. If you're a self-starter who values collaboration and wants your work to make a real impact, you’ll fit right in here.

Responsibilities

• Conducts sales of HVAC parts, equipment, and supplies over the phone, by email, and over the counter.
• Promptly identify parts and process quotes & orders for customers.
• Actively makes customers aware of product promotions.
• May load and unload shipment of parts, supplies, and equipment.
• Responds to customer inquiries, questions, or concerns regarding products or services.
• Records inventory discrepancies.
• Follows up with customers.
• Determines best method to resolve customer issues.
• Develop & maintain relationships with customers and our business partners.
• Exhibits strong organizational and customer service skills.
• Flexibility to work overtime/weekends, as required.

Requirements

• High school diploma or GED equivalent.
• Computer skills are essential.
• HVAC Parts background is preferred.
• HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus.

Other Skills/Abilities

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in an office environment and possibly, occasionally in the field.

Physical Demands

• Regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms.
• Frequently required to stand, walk, and sit.
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.