Parts Counter Sales - Afternoon Shift

Mission: To lead the industry in consistently meeting or exceeding our customer's expectations in the pursuit of profitable growth.

Values: To protect our integrity first, promote ingenuity and challenge everything, develop people, and pursue excellence.

The Company: Vanguard Truck Centers owns and operates full-service commercial truck centers in the United States, offering a diverse range of products and services across many industries and locations. Our strength lies in our people and teamwork.

About the role

Sells parts to all customers, over the counter, through the shop, or on the phone.

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials, ensuring exposure to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews shop estimates to ensure ordered parts are correct and pricing aligns with the estimate.
• Provides a high level of service to internal and external customers.
• Pulls and fills orders from warehouse inventory.
• Notifies parts manager of out-of-stock parts or shop materials needing immediate attention.
• Locates out-of-stock parts from outside sources and submits emergency orders if necessary.
• Notifies the service advisor and customer when special ordered parts are received or delayed.
• Notifies the shop when all parts have arrived and provides delivery timelines.
• Pulls orders for delivery to the shop, tagging parts with customer names and job numbers.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly, returning or stocking unclaimed items.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Ensures all internal parts requests are billed on service repair orders.
• Receives payment from retail customers or obtains credit authorization.
• Ensures all charge sales are signed by the customer and that customers receive their invoice copy.
• Issues credit for returned parts, verifying original invoice and pricing.
• Issues and tracks requested shop tools to technicians.
• Maintains orderly records of repair orders, invoices, insurance estimates, and special order parts.
• Sets up orders for daily shipment, delivery, or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all available training programs.
• Stays current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains a professional appearance.

Requirements

• High school diploma or GED; or one to three months of related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Bilingual skills are a plus.
• Safety shoes are required on the first day of employment and must be worn in designated shop and service areas.
• Background screening is a mandatory prerequisite for employment consideration.

Benefits

• Competitive salary
• 401k with employer match
• Medical, dental, and vision insurance
• Employer-paid short-term disability and basic life insurance
• Optional life and long-term disability insurance
• Flexible Spending Account
• Paid Time Off (PTO) program
• Career advancement opportunities