Parts Counter Person - Bob Howard Honda

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. We believe a better experience for customers starts with an exemplary experience for employees, offering environments where people are trusted, challenged, and given room to grow.

About the role

Bob Howard Honda is seeking a customer-focused Parts Counter Retail Sales Associate to join our Parts Department. This role assists retail and service customers with automotive parts purchases, provides exceptional customer service, maintains inventory accuracy, and supports dealership operations. Candidates with dealership parts experience and familiarity with CDK/EPICOR (or similar dealership management systems) are strongly preferred.

Responsibilities

• Assist retail customers and service technicians in identifying and purchasing automotive parts and accessories.
• Process parts sales, special orders, returns, and exchanges accurately.
• Utilize electronic parts catalogs and dealership management systems to research and locate parts.
• Maintain inventory organization, stocking, and merchandising standards.
• Answer customer inquiries via phone, email, and in person.
• Work collaboratively with the service department to ensure timely parts fulfillment.
• Promote and upsell OEM Honda parts, accessories, and related products.
• Maintain accurate records of parts transactions and inventory movements.
• Follow all dealership policies, procedures, and safety standards.

Requirements

• Two or more years of related experience in an automotive parts department preferred.
• Previous automotive parts counter, retail sales, or dealership experience preferred.
• Experience with CDK, Epicor, or other dealership management systems preferred.
• Strong knowledge of automotive parts and components.
• Excellent customer service, communication, and organizational skills.
• Ability to work in a fast-paced, team-oriented environment.
• Valid driver's license and acceptable driving record.