Parts Counter - Fitzgerald Toyota Nissan Chambersburg

About the role

Hiring Immediately, Parts Representative. Excellent Compensation And Benefits. Fitzgerald Auto Mall is looking to hire an experienced Parts Counter Representative. Clean, organized and structured work environment.

Requirements

• Previous automotive parts counter experience required.
• Clean and valid driver's license (position includes occasional parts driving).
• Superior communication skills.
• Proven record of teamwork.
• Excellent customer service skills.
• Documented track record of high performance.
• History of strong customer satisfaction scores.
• Ability to be trained on OEM process and procedure.

Benefits

• Competitive salaries, commission, and bonus programs based on experience.
• Employee‑owned: free shares not found elsewhere in the industry.
• Family friendly atmosphere and flexible schedule.
• Large client base; shop is full daily.
• Benefits available: health, dental, vision, paid time off.
• Employer‑paid life and disability insurance.

Responsibilities

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers of companion part requirements and specials, and ensure exposure to the full product line.
• Answer phone calls, providing price quotes and other information.
• Locate out‑of‑stock parts from outside sources and submit emergency orders if necessary.
• Notify the service advisor and customer when special‑ordered parts have been received.
• Follow up on back‑ordered parts.
• Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Set up orders for daily shipment, delivery, or pick up.
• Verify will‑call and back‑order files weekly and return to vendors, or stock items not picked up or required.
• Pull and fill orders from stock.