Parts Counter Clerk

Hours are Monday-Friday 8am-5pm.

About the Role

The Parts Clerk will assist retail and service customers with parts selection, process orders, maintain inventory, and provide exceptional customer service. The ideal candidate thrives in a fast-paced environment, has strong attention to detail, and enjoys working collaboratively with customers and team members.

Responsibilities

• Assist retail and service customers in selecting the correct parts in a friendly, professional, and efficient manner.
• Recommend companion parts, accessories, and current promotions to ensure customers are aware of the full product offering.
• Answer incoming phone calls, provide pricing information, and respond to customer inquiries.
• Pull and fill customer and internal parts orders from inventory.
• Notify the Service Director of out-of-stock parts or shop materials requiring immediate attention.
• Locate out-of-stock parts and coordinate with vendors to meet customer and service department needs.
• Notify service advisors, body shop personnel, and customers when special-order parts arrive.
• Pull orders for the body shop, ensuring all parts are properly tagged with customer names and job numbers.
• Monitor and follow up on backordered parts.
• Review will-call and back-order files weekly, returning unclaimed items to vendors or restocking inventory as appropriate.
• Replenish assigned inventory daily to maintain stock levels.
• Ensure all internal parts requests are accurately billed on service repair orders.
• Process retail customer payments and obtain credit authorizations when necessary.
• Provide customers with accurate invoices and receipts.
• Process returns and issue credits after verifying original purchase information.
• Maintain organized records of repair orders, invoices, insurance estimates, and special-order parts.
• Prepare customer orders for shipment or customer pickup.
• Stay informed on new products, parts updates, and manufacturer information.
• Assist in maintaining the lost sales tracking program.
• Maintain a professional attitude when interacting with customers, coworkers, and vendors.
• Follow company dress code and workplace policies.
• Maintain a clean, organized, and safe work area.

Requirements

• High school diploma or equivalent.
• Minimum of one (1) year of related parts, automotive, warehouse, or customer service experience required.
• Experience working in a high-volume, fast-paced environment.
• Experience with Tekion dealership software is preferred.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Basic computer proficiency.
• Ability to work effectively both independently and as part of a team.

Pay

$18.00 / hour + commission

Benefits

• Paid vacation
• Healthcare benefits: medical, dental, vision, life insurance, STD, LTD, and more
• 401k retirement plan