Parts Counter - Bensalem, PA

About the role

Accurately record and process phone, email, and walk-in orders. Maintain counter sales promotional material. Secure and record payments for all COD customers. Initiate additional sale opportunities. Ensure workplace safety.

Responsibilities

• Accurately enter and maintain orders in the parts system (D365, ExFlow)
• Monitor "tiles" which show transactions in process and action accordingly
• Communicate with customers, vendors and service departments on a regular basis
• Collaborate with warehouse and other business partners with efficiency and courtesy
• Use reference materials including books, microfiche, online resources, schematics
• Investigate inquiries, issues and concerns and communicate the results accordingly
• Process and follow through with sales, credits, and all back orders

Qualifications

• Parts Counter experience required
• Proven customer service experience in person or via telecommunication
• Ability to work in a fast-paced environment and handle a high call volume
• Ability to work on a team
• Mechanical/Parts knowledge preferred
• Excellent communication and selling skills
• Strong organizational skills and attention to detail
• Strong computer skills, experience utilizing MS Office programs
• Ability to investigate and follow through discrepancies
• Bilingual, a plus