Parts Counter

Role Summary

The Ourisman Automotive Group is seeking an enthusiastic and knowledgeable Parts Counter Representative to join their team. This position will assist customers and service technicians by providing accurate information and sourcing the necessary parts efficiently.

About the role

• Assist customers at the parts counter by identifying their needs, answering questions, and providing expert advice on parts and accessories.
• Process parts orders accurately and efficiently, ensuring all necessary information is captured and communicated clearly.
• Absorb and maintain accurate inventory levels by receiving, stocking, and organizing parts shipments.
• Collaborate with the sales and service departments to provide parts support and ensure timely completion of vehicle repairs and maintenance.
• Stay informed about new products, features, and services offered by the dealership and manufacturers.
• Communicate with suppliers to order special parts, verify availability, and resolve any discrepancies.
• Maintain accurate records of parts sales, orders, and returns, ensuring proper documentation and reporting.
• Deliver exceptional customer service by resolving issues, addressing concerns, and building lasting relationships with customers.

Requirements

• Previous experience in a parts department or automotive environment is preferred.
• Strong communication and interpersonal skills, with the ability to interact professionally with customers and team members.
• Familiarity with parts catalog systems and inventory management software.
• Excellent customer service skills, with a commitment to meeting customer needs and exceeding expectations.
• Strong organizational and multitasking abilities, with attention to detail and accuracy.
• Ability to troubleshoot and resolve issues efficiently and effectively.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.
• Ability to work flexible hours including evenings and weekends.

Skills

• Customer service skills.
• Inventory management.
• Parts ordering and processing.
• Communication and interpersonal skills.
• Problem-solving and troubleshooting.

Benefits

• Health, dental, and vision insurance
• Life insurance options
• Short-term and long-term disability insurance
• 401(k) plan with company match
• Paid time off and holiday leave
• Professional development and growth opportunities

Pay

Not specified

Schedule

Not specified Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.