Parts Coordinator / Purchaser

Responsibilities

• Coordinate between MSP and ERP systems
  • Manage MSP Service Board (ConnectWise)
  • Manage responsibilities for ordering and receiving parts within ERP (JDE)
  • Perform Parts Changes when vendors swap parts
  • Troubleshoot inventory errors, process errors
• Process warranty claims for HP, Lenovo, Dell, & Microsoft
  • Order parts per manufacturer Warranty terms, per customer
  • Tailor and edit diagnostic descriptions from technicians
  • Coordinate troubleshooting with warranty representatives
• Process Billable claims for parts
  • Coordinate quotes between technicians, company liaisons, and Sales Reps
  • Correctly enter Sales Orders & POs into MSP & ERP
  • Order Parts per vendor, per availability of parts
• Process Part Returns & DOA Claims
  • Coordinate with vendors, technicians to obtain RMAs and Return Labels
  • Account for returns parts in ERP and MSP, generate Credits to be issued if necessary
  • Order replacement parts
• Report to various members in and out of the company
  • Administrate open call reports for the Team & Supervisor
  • Generate Warranty Labor Remittance reports for Accounting & Supervisor
  • Identify sources of debit notices
  • Maintain customer tracking spreadsheets

Key Outcomes

• Serve as primary parts ordering role for the company
• Serve the Supervisor for various report generation for the company
• Input data from the team, output orders into JDE, CW
• Troubleshoot ERP errors, relying on members of the company when unable to do so independently

Pay

The pay range for this position is $16.00 - $17.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Job Type

Contract to Hire

Schedule

Fully onsite position in Grand Rapids, MI.

Application Deadline

This position is anticipated to close on Oct 27, 2026.