Parts Coordinator (Parts Manager) - Jamestown, ND

About the role

The Parts Coordinator (Parts Manager) promotes and sells parts to all customers, both internal and external, while providing excellent customer service at all times. The position coordinates the Parts Runner schedule(s) to ensure maximum efficiency and effectiveness of parts distribution to field technicians and customers.

Responsibilities

• Fills customer and shop parts orders timely and accurately.
• Provides excellent customer service to inside and outside customers needing parts and service.
• Assembles new hydraulic hoses and repairs old ones, as required.
• Pulls, coordinates, and schedules freight shipments timely.
• Ships and receives parts for customer orders / ships and receives equipment as required.
• Affords assistance to customers and shop personnel with parts look up and parts orders.
• Captures parts runner schedules in accordance to Service & Customers’ needs.
• Parts delivery to customers or other company locations as needed.
• Processes and stocks ordered parts as needed and inspects and processes remanufactured parts and returns.
• Performs periodic inventory control (cycle counting) and storeroom organization.
• Timely processes returns from shop and customers.
• Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards.
• Demonstrates regular and punctual attendance at the assigned work location.

Requirements

• 2+ years parts or parts sales and / or parts counter experience, required.
• Working knowledge of CLAAS parts, a plus.
• Warehouse experience highly preferred.
• Farm background desirable.
• Ability to read and interpret parts and machine schematics desirable.
• Must be self-sufficient with a proven ability to work independently and a strong willingness to learn.
• Excellent oral and written communication skills both technically and professionally.
• Excellent customer service skills.
• Ability to safely operate forklift and other large machinery / must be able to pass and maintain a valid forklift certification.
• Ability to multi-task and follow through with defined tasks.
• Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with a strong attention to detail.

Qualifications

• Must be eligible to work in the U.S.

Skills

• Customer service skills.
• Ability to safely operate forklift and other large machinery.
• Ability to multi-task and follow through with defined tasks.
• Attention to detail.
• Self-sufficiency.

Benefits

• Premium free health, vision, short-term disability, and long-term disability;
• Competitive rate dental plans;
• Competitive paid time off, including Vacation, Sick, and Paid Holidays;
• 401(k) with a generous company match;
• Retirement Readiness Program;
• Company-Paid Life Insurance;
• Flexible Spending Accounts;
• Employee Assistance Program, including mental health; Legal & Financial Services; & Dependent Care Benefits;
• Fun & Safe Environment.

Pay

Competitive salary based on experience.

Schedule

Full-time position with flexible hours to accommodate the needs of the business.