Parts Consultant

About the role

We’re a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed. LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country’s supply chain and enabling critical goods to be delivered to homes and businesses. We’re a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

Responsibilities

• Monitor the parts request ticketing queue to support the technicians with appropriate actions and updates.
• Collaborate with technicians and the procurement team to ensure timely material replenishment requirements are captured and executed.
• Create and modify sales and/or service orders to meet customer requirements for material, quantity, shipping urgency, and shipment location.
• Review and investigate material accuracy based on technician manuals, vendor portal information, and part interchangeability or supersession.
• Communicate order updates between technicians and the procurement team to ensure all changing customer requirements are executed.
• Provide reserve support to other LiftOne branches as required.
• Provide friendly, proactive, and professional support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Other duties as assigned.

Qualifications

• At least 4 years of relevant parts inventory and replenishment experience or equivalent combination of experience and education.
• Familiarity with material handling equipment.
• Past technician experience with parts knowledge a plus.
• Proven experience as a parts inventory and replenishment specialist or in a similar role within the service industry, preferably with exposure to high-volume transaction environments.
• Proficiency in using inventory management software, customer sales or service order tools.
• Solid understanding of supply chain and service technician principles, including demand requirements, inventory availability, customer orders, technical manuals, and replenishment strategies.
• Proficiency with Microsoft Office Suite or related software including Microsoft Excel.
• Comfortable navigating computer systems and software to assist customers or manage activities.
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
• Demonstrated ability to meticulously review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy.
• Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Workplace Requirements

• While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• The employee may occasionally be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration.
• The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.